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VMPTE,
Inc. Service Guidelines
Our company recognizes the investment you have made in your electrical modalities
and we make it our business to maintain the optimal performance of your equipment.
Our service representatives regularly attend training seminars to stay certified
on the newest products in the field, and we add an extra dimension to our knowledge
base by keeping up to date on the latest treatment methods and protocols.
• Our current Hourly Rate is $75 per hour. Non-emergency service is typically
arranged to coincide with our weekly travel schedule. Mileage and travel time
is handled at no additional charge within our coverage area, although some exceptions
may apply. Emergency service is available within 24 hours at an additional charge.
• Warranty service (labor) is provided for equipment which we sell as
agreed upon at the time of purchase (parts are provided in accordance with the
manufacturer’s written warranty).
• Up to three in-services are provided free of charge for products which
we sell during the warranty period. All other in-services are provided at the
hourly rate. • Annual maintenance programs are available for many of the
products we sell and service.
• If our representative determines that repair requires the removal of
the device from your facility for shop or factory service, loaner/rental equipment
is usually available. During the warranty period, for products which we have
sold, loaner equipment is provided when available at no charge. After the warranty
period expires on a device which we have sold, loaner equipment is provided
(when available) at a generously reduced rental rate. Rental equipment rates
vary depending on the type of equipment rented.Calibration and Safety Analysis
as required by Medicare (¶22,166.163 Reg. §486.163), JCAHO, etc.
• Calibration service procedures comply with the specific ultrasound manufacturer’s
recommendations. Ultrasound calibration requirements are established by the
manufacturer in accordance with applicable specifications and the performance
standards for ultrasound therapy devices as listed in the Code of Federal Regulations
(21CFR 1050.10). Ultrasound calibrations are performed with an ultrasound power
meter manufactured by Ohmic Instruments Co. (Model UPM - 30). The calibrated
output is documented incrementally across the operational range and held to
a tolerance not to exceed +/-14%.
• Traction calibrations are performed with a precision spring scale. The
calibrated output is documented incrementally across the operational range and
held to a tolerance not to exceed +/-15%.
• Safety analysis procedures include a thorough evaluation of leakage
current, grounding and peripheral accessory reliability, and nominal device
function as outlined in the NFPA 99 Standards for Healthcare Facilities. All
devices checked for electrical safety must exhibit exposed surface to ground
pin resistance of 0.5 Ohms or less. Fixed ground devices must exhibit exposed
surface to reference ground voltage of 500mv or less.
• Included labeling indicates type and date of procedure for each unit
tested.
• Ultrasound calibration rates are $55* per transducer. (*minimum hourly
rate may apply)
• Traction calibration rates are $40* per calibration verification - $55*
if recalibration is required.
• Leakage and Safety Analysis is provided at the hourly rate of $75.
• Departmental reports documenting calibration and leakage/safety analysis
are available for $25.
• Special reduced rates are available for large departments.
How does the new FDA performance standard
for patient lead cords affect me?
Complying with the new FDA performance standard can increase reimbursement and
patient confidence—while decreasing costly down time and liability risks.
Provide a safe, risk-free environment for you and your patient.
•We can upgrade your stimulation modalities to certify compliance with
21 CFR 898.
•We also provide ultrasound calibration service and patient area safety
analysis.
•Some periodic maintenance is required by the manufacturer to maintain
extended warranty coverage (Zenith® Service Alert, etc.)
•Service is performed by qualified manufacturer’s service representative
and certified electronics technicians.
•Affordable installation rates—product upgrade prices vary by manufacturer.
