Quick Links
Calendar
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
Categories
Archives
XML/RSS Feed
Statistics
Total entries in this blog:
Total entries in this category:
Published On: Jul 23, 2004 09:21 PM
Total entries in this category:
Published On: Jul 23, 2004 09:21 PM
I'm a security freak - I hope I never need LapCop
Good customer service and
helpful technical support will win my business even if a product doesn't work
for me right out of the virtual box.
While reading my first Zinio edition of MacWorld
I came across a product from SweetCocoa called LapCop that
caught my eye since I had become a recent owner of a G4 laptop and was about to
travel to Washington for the MVP Summit. A registered version of LapCop will
recognize a change in network settings, which may indicate a stolen computer. It
will then "phone home" or rather email a message to SweetCocoa who in turn
emails the owner with the current IP address along with additional information
that would be useful in tracking the stolen
item.
I paid the $25.00 registration fee and installed the software. And when I tested it LapCop didn't work. But I wasn't really sure it wasn't working since I wasn't really changing what I thought was something significant in my Network Preferences. Traveling to Washington and using the hotel's broadband connection would be a good test I thought. But during my four days at the hotel not once did LapCop notify me.
After returning home I tried contacting Sweet Cocoa via its contact page. And this didn't work. A product that doesn't work and a contact page that doesn't work doesn't bode well. My last resort before contacting Kagi or Apple was to use Sweet Cocoa's email.
In under 12 hours I had a response from "peter" who asked me to perform a couple of tests and send him the results. About 12 hours after sending him the results Peter responded again with some simple instructions, but again LapCop didn't phone home to the mothership. The responses so far had been knowledgeable and friendly so I had no frustration level.
Peter's second set of instructions this evening did the trick and within five minutes of making the changes I had an alert in my inbox that included my address, computer serial number, router IP address and surprisingly my iDisk account name. Very clever. And I'm very satisfied.
I paid the $25.00 registration fee and installed the software. And when I tested it LapCop didn't work. But I wasn't really sure it wasn't working since I wasn't really changing what I thought was something significant in my Network Preferences. Traveling to Washington and using the hotel's broadband connection would be a good test I thought. But during my four days at the hotel not once did LapCop notify me.
After returning home I tried contacting Sweet Cocoa via its contact page. And this didn't work. A product that doesn't work and a contact page that doesn't work doesn't bode well. My last resort before contacting Kagi or Apple was to use Sweet Cocoa's email.
In under 12 hours I had a response from "peter" who asked me to perform a couple of tests and send him the results. About 12 hours after sending him the results Peter responded again with some simple instructions, but again LapCop didn't phone home to the mothership. The responses so far had been knowledgeable and friendly so I had no frustration level.
Peter's second set of instructions this evening did the trick and within five minutes of making the changes I had an alert in my inbox that included my address, computer serial number, router IP address and surprisingly my iDisk account name. Very clever. And I'm very satisfied.
Posted: Wed - April 21, 2004 at 11:13 PM