And thank you for choosing AT&T


My new place has DSL, unlike the last place, which was served by fiber, and as such had its own small service center who knew all about the equipment. Not only did the DSL transfer not occur on the date of the phone transfer, I had to go through the gauntlet of the DSL phone support to be able to get my service up. That usually goes something like this:

Automated phone system: Please enter your phone number, followed by the number sign
Me: Enter phone number
APS: some menu selection and pleasantries
Me: Operator
APS: hmm. I didn't understand that. Did you say billing?
Me: Agent
APS: hmm. I don't understand that. Let me get you someone on the line
Me: (yes)
Agent: What phone number is your DSL
Me: phone number (thinking I just entered it)
Agent: If we get disconnected, can we call you on the same number
Me: no, use my cell, (give cell number)
Agent: What is the problem
Me: The modem isn't connected
Agent: What OS are you using
Me: Mac OS X. But it doesn't matter, since the modem isn't connected, and I use a router anyway
Agent: I need to transfer you to the Mac support
Phone System: Stupid pleasantries
Mac Agent: Hi what phone number is your DSL.... and of course, if we get disconnected....

This went on for some time. Apparently, I learned one thing, which is my old Alcatel modem uses the yellow black lines rather than green red, so I had to do some temporary rewiring while waiting for my new modem. Also, connecting DSL service also involves registering the account, something they neglected to do. In any case, I'm connected now...

Posted: Sun - August 13, 2006 at 10:57 PM        

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