"A Tale of Two Upgrades"
To quote Charles Dickens, “It was
the best of times. It was the worst of times.” This
week two long-awaited upgrades arrived for Mac users:
RapidWeaver V4.0 and Delicious Library 2. Both have
offered some free upgrades to its installed base.
RapidWeaver allows any registered
RapidWeaver 3.6 customer, i.e. a Serial Number
starting with RW3SN. RapidWeaver is an excellent
Web site creation tool and is the one used for
this blog. For me, the upgrade was a snap and now
I am using RapidWeaver 4.0 for this entry. I will
report on my impressions of RapidWeaver 4.0 in a
later blog entry, once I have had the opportunity
to explore it further.
Delicious Library
has stated that any
customer that bought Delicious Library 1 on or
after December 1st 2007 would be entitled to a
free upgrade to Delicious Library 2, when
available. Here is the actual blog entry. Delicious Library is a cool
application that allows you to “catalog your
books, movies, music, software, toys, tools,
electronics and video games”. However, unlike the
RapidWeaver upgrade, this upgrade is not going as
well. The Delicious Library 2 installation and
migration of my library has gone flawless;
however, the new version does not accept my
Delicious Library 1 license key. Consequently, my
instance of Delicious Library 2 is running in demo
mode and will NOT allow me to scan in any new
items.
There are no instructions on the Delicious Monster
Web site on the process to get a free Delicious
Library 2 upgrade license key and I contacted
Delicious Monster by email two days ago about the
problem. I have yet to receive a reply.
My hope is that Delicious Monster will be honoring
their commitment to the installed base. In any event,
they are not handling the situation as well as
RapidWeaver. I am wondering if we will see a rerun of
the YazSoft PR disaster?
UPDATE
6/4: Good news.
I found the free upgrade path for Delicious Library.
You simply need to go through the normal purchase
process embedded in the software and they will credit
you the $20 upgrade fee if you qualify.
Unfortunately, I needed to find this on my own and
there is no real explanation on the Delicious Monster
Web site. Nevertheless, I never received a direct
response from Delicious Monster.
UPDATE
6/18: I finally
got an email from Delicious Monster with my free
license key. Clearly, they have honored their
commitment to existing users; however, it is more
than three weeks since the product announcement.