Day five, still no fonts...


Abstract: A definite Adobe customer complaint! After about ten calls to Adobe customer support I have gotten to speak to more nice people at Adobe; and I still do not have my fonts!

I called tech support twice and I have been put on hold way longer than I care to admit. Sitting on hold made me think of the "Internet Help Desk" at Deadtroll . I can imagine them saying, "welcome to Adobe tech support, please hold."
I even got a voice mail from a supervisor from Adobe named Steven who wanted to resolve the issue (after about 10 calls.) Steven was helpful and sounded very concerned, but he didn't leave a return number.
I have a dream, in that dream my email box has my fonts sitting there and/or my doorbell would be ringing with the mail person delivering an express package with a CD containing my fonts, and maybe a letter of apology, and maybe even a coupon for more fonts. I am a good Adobe customer, I have purchased the complete print to web suite twice! ( in both PC and Mac), I am a regular up-grader and am planning a complete upgrade to CS. I am trying to do the right thing and buy legitimate fonts for this book project. I think Adobe, as well as Quark (and some other companies I know,) needs to reconsider its customer service priorities.

Posted: Mon - January 26, 2004 at 09:16 PM      

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