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| Home > Other > Alpkit: E-shopping the way it SHOULD BE! |
| Alpkit: E-shopping the way it SHOULD BE! | | Date Created: 02 Mar, 2006, 05:46 PM |
| Well I have now ordered 3 items off the Alpkit website (2 last year and one yesterday) and have to say that not only are the bits of kit exceedingly good value, well constructed and easy to look after but the service is among the best that I have ever come across on the internet. |
I placed my order for a sleeping bag and headtorch in the early afternoon last year and after a series of emails informing me of my orders status I received the sleeping bag with a personal thank you note (the correct order as well) the very next day.
They actually thanked me for my custom, this shouldn't be surprising but in a world of shoddy online sales this was amazing especially considering the free next day delivery. |
Fast forward till march and I ordered one of their full length carry mats for camping when it is just too cold for a 3/4 length blow up mat (when I actually use the 4-season bag that I got from them). The product was of an excellent quality, came with all the repair bits needed and a really well thought out system of compression straps. Perhaps it is a bit heavy but at £25 I cannot really argue as I carry a 3/4 when I really need to cut down on weight (mind you I now have my eyes on their wee-airic).
Again I ordered it one day, plenty of emails, and it came the next day. ALPKIT: I LOVE YOUR SERVICE.
I have yet been able to test the air matress, but if it works as well as the rest of the alpkit stuff then I will no-doubt be impressed. Check back soon for gear reviews. |
So the morale of this story is:
1. Easy to navigate and use websites will always get my service.
2. Great value is always going to attract me
3. Great service will get me coming back for more and recommending your products/service.
Well done ALPKIT for managing all three. Other companies that do exactly the same:
Planet-X-Bikes: http://www.planet-x-bikes.com
Crucial Memory: http://www.crucial.com
Oh dear that is a short list. |
Update:
Just thought of another company which deserves to go onto the great service list:
Komplett: http://www.komplett.co.uk |
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