Unfinished Columns 2003
©
2004 R.C. Barajas |
Hello
again! Window
Treatment
As
if I couldn't guess. This
second estimate guy was personable, knowledgeable, adorable...
and told me about his own big friendly well-adjusted dogs while Mocha,
hackles raised, grumbled and skulked distrustfully around the perimeter.
He spent much of the first 15 minutes warning me about unscrupulous contractors
- or worse, sub-contractors - who waited to kick my windows into
place, slapdash, and who would then fall off a ladder, break a leg or
back, and sue me, since I am responsible if they are injured on
my property and did I know that? He hoped I was checking his competition's
insurance paperwork VERY carefully. He showed me his insurance
papers, as well as their letter of good standing with the Better Business
Bureau. He showed me his product - a 100% vinyl window, double-glazed
around argon gas, a low-E coating, with good U-factor and R-value, tilt-in
sash, 3-part lock, and maintenance-free lifetime warrantee. All in all,
this guy was working hard for his six thousand-odd bucks. 'Course,
he didn't do what the first guy did - produce two seemingly identical
panes of glass and then whip out a huge infrared bulb, plug it in, and
shine it through the two, having me put my hand behind the glass to feel
how the heat poured through the single pane and not at all through the
double-glaze with all the trimmings. And this guy, skinny and soft-spoken
in a William H. Macy kind of way, clearly had a bad back and yet had schlepped
the cumbersome case all the way up the stairs to show me his cute infrared
trick. Plus he'd apologized if he sounded spacey - said his doctor had
just put him on some new meds that were making him feel kind of foggy.
I imagined him crawling with dogged determination to his car that morning,
pulling the heavy case in one trembling hand, clutching his key in clenched
teeth. Must get to work - wife and kids counting on me - c'mon you
bastard legs, move! His is a family-owned business and was given top
marks by our area's consumer magazine. Now, the third estimate guy had been a different sort all together. A busy contractor, he does a brisk side business in high-end window replacement, and warned me up front that his method was nothing like the wham-bam style of the vinyl system. He uses only Andersen wood windows. Not only that, he replaces all interior and exterior trim at the same time. He has two guys who do only this. He pointed to my neighbors across the street and said that he'd done at least three houses on that street alone. It's just an entirely different look, he explained, intimating that any other look was - oh come on, tacky, really. His method took more time to install - 4 or 5 days at least - as any quality workmanship should. I knew I was being prepared for sticker shock. He'd had a sample window in his truck, but it was raining and, well, he really hated to get wet... Should the fact that his company was written up in the conservative - OK, loony - Washington Times help me to rule him out? |
![]() |
|||
![]() |
|||||
![]() |