Systems Engineer— Broadcast Engineering & Systems Technology, CNN, Washington, DC (2005-Present)

• Design, configure, implement, performance tune, and troubleshoot a storage area network (SAN) in support of a very complex, high-bandwidth workflow, allowing scores of users concurrent read and write access to shared volumes comprising terabytes in size requiring three nines availability for the broadcast environment.
• Administer all aspects of an advanced, distributed computer system supporting specified functional areas of broadcast operations.
• Perform system/application analysis, design and programming to produce a variety of innovative solutions to complex problems.
• Design, plan, and coordinate system, network, and application monitoring solutions. Perform growth analysis and capacity planning.
• Design, plan, coordinate, and implement systems to meet future needs.
• Develop multimillion dollar capital and operating budget proposals.
• Design, research, evaluate, budget, purchase, install, configure, and troubleshoot all hardware, peripherals, and equipment necessary to meet integrated systems objectives.
• Provide leadership for direct reports, including coaching/mentoring via 1:1 meetings, providing timely and accurate feedback, managing activities against priorities/deliverables, providing direction regarding priorities of requests, addressing issues as they relate to the quality and timeliness of daily activities.

System Administrator— Broadcast Information Technology, CNN, Washington, DC (2003-2005)

• Managed multiple servers and workstations, ensuring proper integration of these components with existing broadcast and IT systems.
• Designed and programmed specific applications in response to department/client needs; installed and debugged new and/or upgraded software on server and client platforms, ensuring compliance with current site licenses.
• Designed, programmed, and managed websites and associated pages.
• Installed new software releases, system upgrades, evaluated and installed patches and resolved software related problems.
• Maintained data files and monitored system configuration to ensure data integrity.
• Performed system backups and recovery.
• Provided on-call consulting advice and technical support to various users/client organizations regarding specific operational/applications issues.
• Troubleshot networks, systems, and applications to identify and correct operational problems.

Technical Analyst — News Systems Technology, CNN, Washington, DC (2002-2003)

• Installed and supported portable and desktop hardware and software in the DC Bureau as well as off-site locations that included the White House, Senate, House, State Department, and Pentagon.
• Applications supported include: email, internet browsers, Microsoft Office, Avid iNews, and MediaSource.
• Operating systems supported include: Windows 98, Windows 2000, Windows XP, and Windows NT.
• Supported local TCP/IP network; created and updated user accounts; enforced security policies; maintained telephone system.
• Provided off-site anchor support including portable computers, VPN access, and field teleprompters.
• Responded to help desk calls.
• Developed and implemented various training and instruction programs on the use of operating systems, networking, applications, and databases.

Information Systems Analyst — CivicZone.com, Alexandria, Virginia (1999-2001)

• Researched off-the-shelf solutions and provided LAN support to a rapidly-growing web startup company.
• Installed, upgraded and configured network equipment (servers, hubs, switches, and routers) for use on operational networks.
• Administration, installation, maintenance, and troubleshooting of Windows NT web application servers, Windows NT file servers, SQL Server database server, and a Windows NT-based electronic mail system.
• Set up and managed the internet connection using a T1 circuit , CSU/DSU, TCP/IP Router, SMNP Management, DNS, and a firewall.
• Set up and maintained a company-wide virus scanning software on both servers and clients.
• Assembled and distributed systems to operational users.
• Support and development of PowerBuilder-based database application.

Web Developer — University Publications/Webmaster, University of Virginia, Charlottesville, Virginia (Summer 2001)

• Provided technical assistance in development of University of Virginia web sites.
• Edited website content, developed site architecture, designed graphics for various websites.
• Digitized video from University archives for the web.
• Advised director on hardware procurement and maintenance.
• Trained staff in use of web development software.

Instructor — Technology & Resource Center, George Mason University, Fairfax, Virginia (2001-2002)

• Designed curriculum and instructed workshops in HTML, UNIX, Dreamweaver, Fireworks, Photoshop, Illustrator, Premiere, and Office.