Good Customer Service at Sylvania - A Rare and
Delightful Event
Monday, August 20, 2007 | General
During the past year, we installed compact
fluorescent bulbs throughout our house. One of
the benefits of switching from incandescent to
fluorescent is that the bulbs are supposed to
last a lot longer - most are guaranteed for 5 or
7 years. Well, we had three bulbs (all of the
same type - Sylvania CFL Globe 40) die within a
year. We have several more of the same kind that
are doing fine, so it must have been a bad batch.
So I sent them back for warranty replacement on
July 18. I received four new bulbs on August 10.
No hassle, reasonable turnaround time, and an extra bulb for good measure. Good job, Sylvania.
It sure is nice to have a good customer service experience in today's world. It seems that customer service hassles have become the norm, and the positive effects of good service on customer loyalty are often overlooked and undervalued.
Nice doing business with you, Sylvania - you'll get more of my business in the future.
No hassle, reasonable turnaround time, and an extra bulb for good measure. Good job, Sylvania.
It sure is nice to have a good customer service experience in today's world. It seems that customer service hassles have become the norm, and the positive effects of good service on customer loyalty are often overlooked and undervalued.
Nice doing business with you, Sylvania - you'll get more of my business in the future.
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