INTRODUCTION
WHY DID I PRODUCE THIS WEBSITE?
UPDATE : As you'll
see elsewhere on the
site, my Court Case ground
to a halt because MKD Holdings went into Administration
in April 2007. The site's purpose is now no longer about
getting me compensation, it's now intended to be a
public service to try to help others. Please note that
Moben is now owned by HF Group Acquisitionco and that my
kitchen was installed by MKD Holdings Ltd, the previous
owner.
I FEEL I'VE BEEN
ROBBED
I
bought a Moben Kitchen for £9500 and was promised a high
standard of installation and finished product. The
installation was to take 2 weeks or less from delivery of
the kitchen units and appliances. £9500 is a high price for
a fairly small and simple kitchen and I made it clear that
I was only agreeing to this because Moben were promising
high quality.
The kitchen installation took 19 weeks and would have taken
much longer if I hadn't continually chased Moben by phone,
in writing and by email.
The installation involved numerous visits requiring days
off work, sometimes they didn't turn up, and on several
occasions they left the house in mess. They sent a
plasterer and a tiler who were clearly incompetent.
Despite remedial works and more disruption I am left with a
kitchen of a poor standard. See my slide show for more information on Moben's abysmal
workmanship.
I've asked Moben for compensation of half the price of the
kitchen.
Moben clearly have no intention of providing me with the
quality of service and product promised and appear to have
no intention of offering me compensatiion.
So, I feel I've been robbed.
SO, WHY THE
WEBSITE?
There
are two main reasons for this website :
1) TO SHOW I MEAN
BUSINESS
Although some time ago I threatened to take Moben to Court,
they clearly haven't taken this seriously. I thought that
producing a slide show would be a good way of showing them
their abysmal workmanship as they clearly didn't know
what had been going on in my kitchen. Having produced
the slide show I thought that the fairly easy step of
publishing it as a website would show them I mean
business. They still don't seem to have got the message
though.
2) TO WARN
POTENTIAL MOBEN CUSTOMERS
Moben is a large company installing large numbers of
kitchens. Some will be to the customers' satisfaction but
sometimes, as in my case, things will be wrong. If you buy
a Moben kitchen, you might be lucky and things may go well
- but if they don't go well you'll probably get no
sympathy, compensation or respect from Moben if my
experience is anything to go by.
THE
FUTURE?
www.kitchenhell.co.uk
was intended to be not much more than a way of showing
Moben what a bad job they'd done ie as an alternative way
to show them my photographs as I assumed they'd lose the CD
I was sending. But it's grown mainly as a result of
feedback and encouragement from readers and because of
ongoing concerns about Moben's service.
If you'd like to see something added to this site then
please contact me at
mw@kitchenhell.co.uk and I'll see what can be done.
Thank you.
Malcolm Walker