Rebate Blues


Or "Box Closed No Order"

I recently bought an Epson scanner (my old UMAX was not OS X compatible), and I dutifully sent off the $30 rebate form just under the wire--the deadline for purchasing the scanner was January 31, and I had ordered my scanner on the 27th. I mailed the rebate materials on January 31, and yesterday I found that my submission had been returned to me by the USPS, marked in red "Box Closed No Order." I double-checked the rebate form to make sure I had sent it to the right address and then called the toll-free number on the rebate form for questions about the offer. The woman who answered the phone seemed shocked that the offer's post office box had been closed. She then gave me another box number to send the rebate material to and told me to mark the envelope to her attention. I mailed the rebate submission again yesterday afternoon. Why on earth was the PO box closed before the rebate's deadline? I'm not really counting on ever seeing the $30, and one of the reasons I chose this particular model (Perfection 2400 Photo) was the rebate offer. (The other reason I chose it was the fact that various online retailers actually had it in stock, unlike the 3170.)

Posted: Wed - February 11, 2004 at 07:54 AM      

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