Diana Tours Inc. will be referred to as the Consultant. The traveler named on the Contract will be referred to as the Client.  We offer professional travel packages and service to the Client under the set terms below. A travel package will be referred to as Tour. Any mode of travel which are included but not limited to; airplane, cruise, bus, car, boat, air balloon or accommodations; hotel, rental homes, or rental halls, caterers will be referred to as Vendor.
 
BOOKING
The Consultant will present a Tour to the Client which must be agreed to by each party.  Consultant agrees to hold a tentative booking for 5 days from the time a tour has been confirmed If a tour or hotel is fully booked the Consultant will try to offer the Client an alternative property of a similar standard and location.

RATES
All prices are based on costs at the time of publication of a particular tour shown on the Consultant’s web site. The Consultant reserves the right to change the prices at any time before your booking is made. 

PAYMENTS
A deposit which is percent of the total tour is to be paid when making the reservation.  
A deposit and or final payment may be paid by using a personal check, major check card or credit card via PayPal by the date shown on the contract. If paying by personal check via mail the check must clear in Consultant’s bank account 30 days prior to departure. If a tour is booked less than 7 days prior to the service is rendered or the tour commences, cancellation rules will apply immediately. Please contact the Consultant as soon as possible if more time is required by the Client.

Travel arrangements that are made within 30 days of departure require full payment. All payments must be paid in US Dollars.

CANCELLATIONS
Client may cancel the booking at any time after it has been confirmed. Cancellation must be made in writing or by email. The following cancellation charges will apply: 

More than 60 days prior to departure - Loss of Deposit
Between 30 to 60 days prior to departure - Loss of 50% of Total Cost 
Less than 30 days prior to departure 100% of Total Cost 

LIABILITY
Each tour is comprised of one or more service components: the organization of transportation if required, meals, entrance fees, accommodation and/or other facilities or services. The Consultant has no direct day to day control over its Vendors. Accordingly Consultant accepts no responsibility for any delay, irregularity and/or inconvenience which may be occur due to a Vendor’s actions.

The Consultant shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour. Such expenses may include but are not limited to lost baggage or cancellation of transportation by Vendor.

The Consultant will not be liable for death, illness, changing or canceling  tour, accidents or incidents that may occur during tour. If death, illness, accident or incident interrupts a tour, the Consultant shall not be liable for any cost or expense arising from the situations named. The Consultant shall not be liable for any refund, either total or partial, of tour. The Consultant highly recommends the Client purchase travel insurance to protect against such events. If the Client opts not to purchase travel insurance, the Consultant request a decline of travel insurance form to be signed and returned to the Consultant.

The Consultant must receive a written notice from Client within 28 days after the tour is completed from the departure date which is stated on the contract with any claims whatsoever. The Client agrees that the Consultant or its’ insurers have a right to information supplied to a third party in relationship to the claim. The Consultant will be entitled to recover any attorney fees, costs and disbursements incurred prior to litigation, during litigation and any subsequent appeal thereof. Any litigation regarding a tour must be filed in Cincinnati, State of Ohio. 
 
The Consultant shall not be held liable or give refunds for any mode of transportation that may have technical or mechanical failure. Out of courtesy to Clients the Consultant will try to make alternate arrangements if at all possible. Please note the Consultant responsibilities and obligations apply only in respect to the services, which the Consultant has previously agreed to provide for Client. The Consultant shall not accept any liability for any services or arrangements the Client may make of his own accord.

FORCE MAJEURE
No liability can be accepted by Consultant for events, which are “force majeure”. These include, but are not limited to; war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside of Consultant’s control.  

CONCERNS or SITUATIONS
Should a concern or situation occur please advice the Consultant immediately, as most problems can be solved right away.  Should Client remain dissatisfied please write in detail the concern or situation and send to Consultant   within 28 days after the tour is completed from the dates shown on the contract.  The Consultant shall not accept responsibility for any concerns or situations which are not notified entirely in accordance with this clause.

FALSIFIED RESERVATIONS
Any tour obtained under false pretence will be subject to forfeiture of any advanced payment. 

 PRIVACY POLICY
The Consultant respects the privacy of all Clients who visit the web site. The Consultant’s policy is strictly maintained and adhered to for any and all communication via the web site.   
The Clients’ name, address, e-mail address, telephone/fax number, personal check, major check card or credit card information will not be sold, rented or released to a third party. 
The Consultant will not accept personal check, major check card or credit card information by telephone, letter, fax or email. 

The Guest may pay securely using a major check card or credit card via PayPal.