Tip of the Week #33
Time is Money
by Vicki Peters
I just read the e mail from the tech who has a hard time charging
for extra
services like broken nails. This is all about self esteem and
it is sad.
Time is money and there are times we should give services away
- because they
will help build our client base and loyalty. But broken nails
should be part
of the equation when you set prices or they should be A LA Carte.
We are in the service business, we should position ourselves
as service
providers making money for every moment we are working. Just like
a cashier
at a store. If you go into the nail business with the attitude
no one is
going to like you or your services you will not be "sure"
of yourself. So
here are a few things that may help you.
1. Remember this is a business and treat it like one.
2. Hone your skills so you don't feel bad about providing a service
your not
happy with. Practice and get private training - one on one - is
the best and
there is a seasoned tech somewhere out there you can pay for training.
No
manufacturer class can give you that.
3. Remember that "touch" is part of the service you
provide, above and
beyond the nails you do. The clients are coming to get their nails
done but
they are also coming to relax, so relax them.
4. Position yourself like a pro at what you do no matter how inexperienced
you may be. You will gain your client's confidence and they will
stick with
you as you improve. Visit other high end salons for pedicures
or haircuts so
you can watch and see how the techs & hairstylists, receptionists
meet and
greet the clients and treat them. This is all a part of the service.
5. Here is some recommended reading:
Doing what you love loving what you do by Dr. Robert Anthony
Passion by Susie Fields Carder
Raving Fans by Ken Blanchard
We manicurists are special people providing a special service
that connects
us closely with our clients. Remember that. We touch, guide, and
make out
clients feel good and we should feel good about ourselves because
of that.