In My Heart, In My Head, In My Everything


The soundtrack to my life

Least favorite thing to hear when answering the phone at work:

"Have you changed owners recently? Because when we were in there this summer, we had a bad experience. I mean the food was superb as always but the server seemed surly, and you weren't very busy, like you used to be."

Of course, after I got off the phone, 8 million proper responses went through my head. I would have given a lot to be able to say, "Oh no! That's terrible, the next time you call in for a reservation, please make sure to ask for me, and I will make sure to make things right!"

What I went with wasn't bad, but I failed to get that person's name and maybe address for a free app card or something. However, I can't help but feel that snarky inside my head thought about how it was a contrived call to 1) get free shit and 2)put someone at the disadvantage on the other side of the phone. I do not run a free give-me-shit-because-you-control-nothing-in-your-life service. Furthermore............the whole damn neighborhood is DEAD IN THE SUMMER! You want busy? Go downtown and hang out with the tourists.

Restaurant tip #1 If there is an issue with your dining experience, don't wait 3 months to complain about it, when it can't be proved and it certainly can't be fixed.

Posted: Fri - October 3, 2003 at 01:11 AM      

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