Hello? Hello?


How I conquered evil

As the Manager/host/wine buyer/generaldogsbody I answer the phone when I am at work. This is a literal conversation I had with a guest today (names have been changed to protect the innocent – aside from that, I can't remember the exact name):

phone rings

me: Hello....UBC, this is Karri

them: Hi, I would like to make a reservation for 2, please

me: What day would you like to come in?

them: 6 o'clock

me: Okay, and what DAY would you like that?

them: Under the name Farfernutter

me: Alright, but WHAT DAY would you like to come in?

them: Can you hold on for a second? Someone is talking to me

me: Um, Alright

them: Okay, now can you give me some directions?

me: Sure, but WHAT DAY would you like to come in?

them: Oh, well, today

me: Okay, 2 people today at 6pm can you spell your name for me, please?

them: We wanted to be sure to sit in that first room

me: Okay, sure, but can you spell your name for me, please?

them: And, I need some directions, I am familiar with the incline are you at the bottom, or the top?

me: (fyi incline goes E/W and we are at the bottom, to the East) We are at the bottom of the incline, but, can you spell your name for me, please?

them: F-A-R-F-E-R-N-U-T-T-E-R, So, if I was going North on whatchamawhosis street, you would be on the left of the incline?

me: No, we are on the RIGHT, 2 blocks East of Yuppie Shopping Mall

them: Oh, well, I am new to the area, but I want to make sure we get to dine in the first room

me: No problem, we'll do our best

them: Thanks!

Restaurant tip #2: Listen to the person on the other line of the phone, or they might post your entire conversation online

and p.s. how the hell can you be new to the area yet still know that you would prefer to dine in one area over another?

Posted: Sun - October 5, 2003 at 01:05 AM      

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