Telephone rage (n.)


Feelings that range from moderate frustration to intense anger and hatred aroused as a result of using an automated touch-tone telephone customer support system.

Symptoms of telephone rage include yelling down the phone at what is clearly a pre-recorded message, incapable of understanding anything you say or do, blatant non-cooperation with the specified instructions, such as entering ‘000000’ in place of your date of birth in the hope that it might crash the system, and randomly pressing buttons on the telephone handset in a vain effort to try and get through to a real human being who might actually be able to help you with your query. 

Posted on Wednesday - May 18, 2005 at 03:21 PM            

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