A conversation with Dish Network



"To change your service, press 2."
"To upgrade your package, press 2 .... for all other options, press 2."

"Hello, how may I help you?"
I want to cancel my service.

"May I ask why?"
Sure. There are 3 reasons:
(1) There are too many commercials whose subject is bodily function or lack of it.
(2) We can't get local channels.
(3) We have to pay for channels we never watch.

"I am sorry. Would you be interested in our family package?"
No, this is not a negotiation. I want to cancel my subscription.

"I will have to forward you to an account specialist."

...

"Hello, how may I help you?"
I want to cancel my service.

"May I ask why?"
Sure. I'll give the same 3 reasons I gave the last guy:
(1) There are too many commercials whose subject is bodily function or lack of it. We're tired of being accosted with male enhancement.
(2) We can't get local channels.
(3) We have to pay for channels we never watch.

"What are you going to do instead?"
Not your concern

"We'd like to know for survey purposes."
Netflix

"I am sorry. Would you be interested in our family package?"
No.

"How about if we took $10 off your bill for the next 10 months."
You weren't listening to what I said: this conversation will only end with my service being cancelled. I've called before over the last three years, and these issues have not changed.


"I was listening sir, but I have to ask these questions."
I understand duty. If you have more, you can write that you asked and that I said 'no.'

"Thank you sir. And I apologize for the commercials, but we have no control over that."
I understand. That's why I didn't ask you to change it.

Eventually, the service was cancelled.

Posted: Mon - February 12, 2007 at 06:06 PM           | |

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