Ok, so water garden it is not. But
pond it most definitely is (it has water, a dead water-lily and 15
live fish, including two sturgeon). Previously, the garden was a
rectangular thing with some old fruit trees at the end near an
equally old shed. Now it's a rectangular thing with some old fruit
trees, a pond, a new shed, and flower-beds liberally covered in
horse manure. And worms. They make the horse manure not horse
manure.
And now for the product placement.
Tetra. They make TetraPond products (fish
food, pond pumps, filters, and all sorts of other things
pond-related). Why the product placement? Because a nozzle was
missing from the pressurized filter they supplied. So I emailed
Tetra; a complex process which involved joining something called
the Tetra Members Club. I guess it's a club not unlike any other,
except that you never ever meet anyone. Sad really.
But, joining them afforded me the
privilege of an email address to which I wrote to ask what to do
about my missing nozzle ('go out and buy another', I hear you say..
but it was a non-standard size. Although seeing as it was
non-existent, it's a moot point as to whether it had a size at
all). So I emailed on Saturday. On Monday morning I received an
email from someone saying they'd send me one. On Monday evening I
received an email from someone else saying they'd contacted head
office to check they had it and could send it to me. And today,
Wednesday, it arrived. Now that's what I call customer-service. And
unlike Apple, I didn't have to return the missing nozzle to them
before they'd send out a new one...
And in case you now wish to rush out and buy anything made by
Tetra, I can recommend
www.aquatics-online.com - because,
returning to Saturday night, I'd assumed that Tetra wouldn't ever
respond to my original email, and so I also emailed aquatics-online
(they'd been really efficient when I'd previously bought some stuff
from them -
amazing stuff, as it happens,
but that's for another post ). And on Tuesday, I received an email
from them (aquatics-online) to say they'd been in touch with Tetra
who said they had everything under control. I mean... is this
service or is this service?
Ok, just so everyone knows.. I realize it does not reflect well on
me that on a Saturday night,
Saturday night, I'm emailing
not one, but two sets of people about a missing nozzle. Sad or
what? I
deserve to be a member of that Tetra
Members-who-never-meet-anyone-because-they-never-go-out-on-a-Saturday-night
Club.