By the late-1980's, it was hard to find Hush Puppies in the
US market. Women's product was a collection of non-leather
dress pumps. Men's footwear was sub-branded by product
technology, with names like "Footlites", "The
Body Shoe", and "Bounce." Even the trademark
basset hound had disappeared, replaced by a "modern"
stylized ink blot. There was no consistency between
product, packaging, display or retail placement.
Jeff and the Hush Puppies team
began the rebuilding process by re-inventing the Hush Puppies
Company -- from a company building shoes to a company building
a brand. The organization was restructured, to place
marketing functions directly under the division president.
Working with Fallon McElligott, Jeff reintroduced the basset
hound logo and developed engaging and award winning brand
campaigns to erase old perceptions. Then, in a major
branding initiative with Fitch, Jeff and the Hush Puppies
team created a comprehensive Brand Plan that touched all areas
of the business.
The Brand Team evaluated its Core
Customer, Core Product, Core Competition and defined its Competitive
Advantages. It conducted extensive research on consumer
buying habits and retailer behaviors. Then they applied
what they had learned to the marketing mix. Product,
systems, communications, packaging, display and store design
were coordinated. Product became lifestyle, rather than
technology focused. And Hush Puppies became a brand.
Jeff
served as "Keeper of the Brand"
from the transition
period forward. The Brand Plan became a well-worn text
that set the direction and tone for Hush Puppies and was the
foundation for the brand's revitalization and the tremendous
fashion and mainstream acceptance and growth that followed.
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