that
a good brand can define itself in three words.
Disney is "fun family entertainment." Coca
Cola is "arm's length refreshment." And Hush
Puppies is ""fun, comfortable, genuine style."
Although the English
language didn't provide a single word to describe "genuine
style", the phrase became the brand mantra as Hush Puppies
managed its growth and success following the Classics launch.
Jeff led a global positioning team consisting of US and international
Hush Puppies brand managers, footwear and non-footwear licensees,
communications agencies and Checkland Kindleysides, a UK-based
design team.
The ability
to project "fun" was a unique positioning attribute
for Hush Puppies. (After all, this was a brand named
after a corn fritter with a basset hound for a logo.)
No brand competitor could have "fun." Rockport
stood for comfort, Nike for performance and Nine West for
fashion. A lighthearted approach became a natural position
for Hush Puppies.
Hush Puppies
are also "comfortable" -- far different than just
a comfort shoe. Comfort is an emotional state -- content,
satisfied with yourself. And "genuine style"
is something honest, not trendy. A unique statement
for a white-hot brand to make, but one that made sense for
the brand and its core audience.
Too
bad the team couldn't come up with a
three word definition.
However, Kevin Lane Keller was not disappointed. He
used the Hush Puppies repositioning study as a case study
in his marketing textbook, "Strategic Brand Management:
Building, Measuring and Managing Brand Equity."
With "Fun, Comfortable, Genuine Style", Jeff and
the Hush Puppies team further refined brand positioning, solidifying
the gains made through the Classics launch and establishing
a branding benchmark true to Hush Puppies values and goals.
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