availability-いつでも連絡できる状態になっている

competence-職務遂行能力がある

consistency-言動が一貫している

discreetness-秘密を守る

fairness-公平である

integrity-正直である

loyalty-自分を守ってくれる

openness-率直である

promise fulfillment-約束を守る

receptivity-話を聞いてくれる

嫌われる上司の共通点「事なかれ主義、陰険、保身」 | 部課長の基本 から引用

10 Principle of Servant Leadership
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• Listening - Traditionally, leaders have been valued for their communication and decision making skills. Servant-leaders must reinforce these important skills by making a deep commitment to listening intently to others. Servant-leaders seek to identify and clarify the will of a group. They seek to listen receptively to what is being said (and not said). Listening also encompasses getting in touch with one's inner voice, and seeking to understand what one's body, spirit, and mind are communicating.

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• EmpathyÅı- Servant-leaders strive to understand and empathize with others. People need to be accepted and recognized for their special and unique spirit. One must assume the good intentions of coworkers and not reject them as people, even when forced to reject their behavior or performance.

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• HealingÅı- Learning to heal is a powerful force for transformation and integration. One of the great strengths of servant-leadership is the potential for healing one's self and others. In "The Servant as Leader", Greenleaf writes, "There is something subtle communicated to one who is being served and led if, implicit in the compact between the servant-leader and led is the understanding that the search for wholeness is something that they have."

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• AwarenessÅı- General awareness, and especially self-awareness, strengthens the servant-leader. Making a commitment to foster awareness can be scary--one never knows that one may discover! As Greenleaf observed, "Awareness is not a giver of solace - it's just the opposite. It disturbed. They are not seekers of solace. They have their own inner security."

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• PersuasionÅı- Servant-leaders rely on persuasion, rather than positional authority in making decisions. Servant-leaders seek to convince others, rather than coerce compliance. This particular element offers one of the clearest distinctions between the traditional authoritarian model and that of servant-leadership. The servant-leader is effective at building consensus within groups.

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• ConceptualizationÅı- Servant-leaders seek to nurture their abilities to "dream great dreams." The ability to look at a problem (or an organization) from a conceptualizing perspective means that one must think beyond day-to-day realities. Servant-leaders must seek a delicate balance between conceptualization and day-to-day focus.

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• StewardshipÅı- Robert Greenleaf's view of all institutions was one in which CEO's, staff, directors, and trustees all play significance roles in holding their institutions in trust for the great good of society.

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• Commitment to the Growth of PeopleÅı- Servant-leaders believe that people have an intrinsic value beyond their tangible contributions as workers. As such, servant-leaders are deeply committed to a personal, professional, and spiritual growth of each and every individual within the organization.

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• Building CommunityÅı- Servant-leaders are aware that the shift from local communities to large institutions as the primary shaper of human lives has changed our perceptions and has caused a feeling of loss. Servant-leaders seek to identify a means for building community among those who work within a given institution.

10 Principles of Servant Leadership - Butler University - Volunteer Center から引用

Tri-State News - 7online.com">

NEW YORK (WABC) -- The passengers of Flight 1549 were soaked and freezing, but they were also alive. "We had a miracle on 34th Street. I believe now we have had a miracle on the Hudson," Gov. David Paterson said.

US Airways Flight 1549 took off at 3:26 p.m. It was less than a minute later when the pilot reported a "double bird strike" and said he needed to return to LaGuardia, said Doug Church, a spokesman for the National Air Traffic Controllers Association. He said the controller told the pilot to divert to an airport in nearby Teterboro, N.J.

Miracle on the Hudson River - 1/16/09 - New York News and Tri-State News - 7online.com から引用

By MATTHEW L. WALD and AL BAKER
Published: January 17, 2009
Just seconds after the first officer of US Airways Flight 1549, leaving La Guardia Airport and bound for Charlotte, N.C., pointed the nose of his jet into the sky, he noticed that there were birds on the right side — “in a perfect line formation.”The plane’s captain, who had been busy watching the cockpit instruments, managing the radios and looking at charts, then looked up.

The windscreen, he told investigators, was filled with birds. The plane, at roughly 3,000 feet, was going at least 250 miles an hour. The captain’s first instinct, he said, was to duck.

Investigators Offer Details of Flight’s Few Minutes - NYTimes.com から引用

NEW YORK (CNN) -- The pilot who landed a crippled US Airways jetliner on the Hudson River thought there would have been "catastrophic consequences" if he tried to make it to a nearby airport, a National Transportation Safety Board official said Saturday night.

Pilot landed in Hudson to avoid 'catastrophic consequences' - CNN.com から引用

By Chloe White (Contact)


Originally published 06:19 a.m., December 22, 2008


Updated 01:33 p.m., December 22, 2008

HARRIMAN — A retention pond wall collapsed early this morning at the Tennessee Valley Authority’s Kingston steam plant, releasing a mixture of water and fly ash that flooded nearly a dozen homes and caused a train wreck. No injuries have been reported, but one house was swept into the middle of Swan Pond Circle Road and huge piles of wet fly ash cover the roadway.

Officials say 4 to 6 feet of material washed out of the pond and now covers up to 400 acres of land adjacent to the plant.

TVA ash storage pond breach covers 400 acres in Roane County : State and Regional News : Knoxville News Sentinel から引用