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A Few Observations
I was reading a review of Daniel Dennett's new book, Breaking the Spell: Religion as a Natural Phenomenon, and this line struck me:
"Religion, as he provisionally defines it, involves believing in, and seeking the approval of, a supernatural being."
Now, I don't necessarily agree with this as a definition of religion, but since it's good enough for a noted philosopher, it probably has some merit. And it did suggest to me some new ideas about the things I've been reading about marketing lately.
It seems to me that there have been a growing number of religious themes or allusions in writing about marketing, what I like to think of as "meta-marketing," or the promotion of marketing as an occupation. The earliest reference I can think of is Guy Kawasaki's role as a Macintosh "evangelist." That term has survived and proliferated.
There's also a religious dimension to The Cluetrain Manifesto, with its 95 theses, deliberately evoking Martin Luther's 95 theses and the Protestant Reformation.
Kathy Sierra entitles her weblog Passionate: Creating Passionate Users. Of course, the etymological origin of the word "passion" is related to the crucifixion of Jesus; and it's emotional weight, or "juice," is borne by its connection with suffering. Of course, marketers misuse the word to exploit its emotional value, or connotation, while intending its denotation to mean "enthusiasm." But "enthusiasm" doesn't carry the same emotional weight, in order to lend a false sense of gravity, so we just devalue "passion." Who really wants their users to "suffer" for using their product? Well, more about that later. I think it's also revealing that Kathy thinks it's a good thing if people hate your product. The worst thing is for them to be ambivalent. What if they hate your product because it's ruining the planet?
Evelyn Rodriguez frequently makes explicit references to spiritual or religious thought or themes in her writing about marketing. I can't get behind that. I think Evelyn is a wonderful person, but I just can't buy into her mixing of the commercial and the spiritual.
Tara Hunt, a marketer of the moment it seems, invokes The Cluetrain Manifesto in developing her new meta-marketing meme, "Pinko Marketing." She doesn't seem to rely on religious allusions so much, instead seeming to go for a kind of political theme. Presumably marketing as some kind of advocate for the proletariat. Don't believe that one for a nanosecond. But what prompted this whole train of thought was her quoting Hugh MacLeod, "The market for something to believe in is infinite."
Yeah, if you want someone to sell you something to believe in. Which, of course, all marketers hope you do.
"The market for something to believe in is infinite."
Tell me this isn't a reference, unconscious perhaps, maybe deliberate, to the idea of "market-as-God."
MacLeod is another meta-marketer, riffing off the cluetrain with his "Hughtrain."
But when I read Dennett's description of religion as "believing in, and seeking the approval of, a supernatural being," all the allusions to religious thought and themes seemed to make sense to me. If you consider the "market" as a "supernatural being," then marketing is a religious exercise.
We already ascribe certain virtues and powers to "the market." It rewards some and punishes others, presumably on the basis of "merit."
That next made me realize that marketers and businesses are dependent on "the market." Without a market, without customers or "consumers," they have no income, no means of success, no validation of their existence. No meaning.
This dependent relationship with the market goes a long way to explain the contempt marketers and businesses have for consumers. Marketers go to great lengths to hide or mask their contempt, but it surfaces readily. Dependency breeds resentment. Marketers resent the market because they are dependent on it. They must flatter and appease it, or like an angry god, it will punish them.
Here's an example of Hugh MacLeod sharing his high regard for potential customers: "OK, if they're so smart, [l.] Why are they working for somebody else? [2.] Why are they posting anonymously? Since when does wage-slave cowardice count as brains?"
There you have it. Those of us who work for somebody else aren't "so smart." Indeed, we're "wage-slaves."
Hugh MacLeod also makes vague, seemingly non sequitur spiritual or religious comments in his cartoons. I don't find MacLeod to be a very interesting writer. He tries too hard to be provocative, but his insights are, like those of Scoble, extremely superficial, when they're not so ambiguous as to be meaningless. And sometimes it's not even clear he's thought through his own opinions, as when he wrote this about making money from weblogging: This commercial agenda makes some people squeamish, but... nobody cares.
Well, call me a not-so-smart wage slave, but presumably the people who are squeamish care. So either MacLeod contradicts himself out of obliviousness, or he dismisses those who care as "nobody." It's hard for me to say which is more likely. If it's possible to be both, that'd be my guess.
Marketing is not an occupation that enjoys great public esteem. Seth Godin called his recent talk to Google employees, "All Marketers Are Liars" with reason. More, much more, about that talk some other time. Meta-marketers are in the business of selling a better image of marketing. With our radically skewed perspective regarding the role of the marketplace, a religious approach seems almost inevitable. Religion touches on some of our deepest emotions, and today, Seth Godin will tell you, is all about emotional marketing.
I think it's a mistake, and I think it's wrong, but I don't think there's much anyone can do about it. Except perhaps to try not to buy into the illusion. It doesn't help matters that religion itself is buying into marketing. But that's just one of many problems religion faces.
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