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CoLocalizer Pro and CoLocalizer Express have been created in accordance with the highest standards of quality of scientific software, rigorously tested, and is fully supported. We are proud of the quality of our support and are always available for your questions and comments. A number of resources is offered to help you solve any problems you may have encounter when using our software. CoLocalization Research Software support is free to all registered users.
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| Documentation | |
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CoLocalizer Pro and CoLocalizer Express Help is available under the Help menu. Under this menu you can also access keyboard shortcuts, tips, provide feedback, and visit website. In addition, you can also use link under CoLocalizer Pro and CoLocalizer Express menu to view hot tips online. CoLocalizer Pro and CoLocalizer Express downloads contain User Guide and Read Me files with all related information. In case you lost your User Guide, it can be downloaded here:
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| FAQ | |
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We have prepared a list of questions frequently asked by our users (FAQ). If you have questions, make sure you have checked FAQ first. The possibility is high they are already answered.
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| Release notes | |
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Wonder when a particular feature was introduced and what was changed? Read the Release Notes for CoLocalizer Pro and CoLocalizer Express.
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| Known issues (CoLocalizer Pro) | |
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If you want to save ROI of the images in JPEG format, the ROI other than rectangle in shape will be saved with black background. This happens because JPEG file format does not support alpha channel and does not allow the proper masking to occur.
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| Troubleshooting | |
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If you experience unexpected issues with application, it is possible that its preference file is corrupted. To check it, go to Users>yourUserName>Library>Preferences and locate the com.CRS.CoLocalizer.Pro.plist (CoLocalizer Pro) or com.CRS.CoLocalizer.Express.plist (CoLocalizer Express) file. Move this file out from Preferences folder. Then, start application. If no issues remain, delete the moved .plist file. It was causing the issues.
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| Email Support Team | |
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You should not have any questions by now, but in the case you still have, contact our Support Team.