Terms & Conditions

Terms & conditions of booking, Highland Wildlife & Birdwatch Safaris.

Booking & Deposit.   A confirmed booking is made once a deposit of a minimum of 50% of the total agreed price has been received by us. Any deposit can only be returned if the booking is cancelled by us. If the booking is cancelled by you, and you have given us a minimum of 7 days notice, you will be offered the opportunity to rebook without loss of the deposit, if you are unable to rebook, we are sorry, but we are unable to refund the deposit.

Balance payment.   Balance payment can be made at any time between booking and on the day of the safari, but no later than this.

Prices.   Whilst we try to ensure that all prices & information on our website, literature & quotations are correct, please understand that occasionally alterations can arise due to fluctuations in costs incurred by us in the conducting of our business.

Method of payment.   We are happy to accept cheques for the payment of deposits where we have time to clear the cheque before commencement of the safari. Full/Balance payments made on the day of the safari must be made in cash, please.

Insurance.   Please be aware that we will not be responsible for any loss, illness, injury or death suffered by you or any of your party whilst outside the vehicle under any circumstances, and whilst inside the vehicle, unless you are able to prove that it was caused by lack of reasonable care on our part.

Disabilities & Medical conditions.   If you or any member of your party has any medical condition or disability which may affect your participation on the safari, please notify us at the time of booking. If we are unable to accommodate the particular needs of the person(s) concerned, we reserve the right to decline the booking.

Behaviour.   Your safari leader has full authority whilst on safari. You & all participants must accept this authority. We reserve the right to dismiss persons unwilling or unable to conduct themselves in a manner compatible with the safe & satisfactory operation of the safari and any such participants may be liable to reimburse Highland Wildlife & Birdwatch Safaris for any expenses we may incur as a result of such behaviour.

Complaints.  In the unlikely event that you have a complaint, please inform your safari guide immediately so that remedial action can be taken. In the event that a problem cannot be resolved at the time, please write to us within 28 days, and the matter will be investigated.

Data protection.  In order to process your booking we will need personal details such as names, addresses, telephone numbers, email addresses etc. These details will be securely stored & will not be passed to any third parties.

Governing  Law.   These booking conditions are subject to Scottish Law.