I Officially Hate My K700i and Sony Ericsson



It's official: My K700i is from hell. If you've followed the conversation over the last two months you know that one of my K700is works perfectly and the other is fussy to put it mildly.

I rang SE immediately when the BT connection to my BT headsets wouldn't hold. In fact, the connection will drop and then reconnect several times within a two or three minute period. So, SE told me that it was probably a battery issue: they sent me a battery and that didn't fix the problem. SE then told me to update my firmware: I dropped $60 on a DSS 25 and that didn't work. SE told me my only other option at that point was to send it in: Send it in? Hell no. That's two weeks out of my billing period, min, and the cost of having it shipped to SE as there is only one service center in the entire US.

Off to SE the phone went via overnight service at my expense. At this point I'm out about $400 for the phone, $60 for the sync station, $20 for the overnight and about $30 for the cost of half the billing period I lost while the phone was in service.

To cover my ass, I wrote a short, concise letter explaining the issue and that I've done controlled testing to eliminate the BT accessories as the source of the problem. I added my phone number and requested a call if the center couldn't duplicate the problem. The dreaded "Couldn't duplicate the problem" is always at the end of an exchange with a technician, isn't it?

We'll, my K700i arrived today with a letter stating that they couldn't duplicate the issue. Wonderful. I popped it out of the box. Paired it (freshly) with one BT headset and let it hang a while. It stayed paired for a few minutes. Then, out of nowhere, a disconnect, then a reconnect, and so on. This cycle happened again four or five times while I rang SE to determine why my phone shipped "broken."

Turns out that I'll have to wait two days while I wait for a SE rep to call me and tell me what the company will do for me. How excellent. I was told by the rep today, however, that I should expect to send the phone in again. BS.

To top it all off, I can't return the K700i to the retailer I bought it from, and I don't want to be without a phone over the holidays. So it looks like I'm stuck with it. Two months and $500 later and all I have is a phone with less functionality than one of the Sony cell phones I bought about five years ago. Brilliant SE.

I'll post about the SE callback when I get it, but for now I'm seething.


Pece

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Posted: Tue - November 23, 2004 at 04:42 PM          

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