Inventing Personal Computer Support
Inventing Personal Computer Support? Who does
Don think he is, Al Gore?
I'm not trying to sound like Al Gore here
(though I believe he was maliciously misquoted), but I did invent a style of
personal computer support. I'm not saying that I invented it for the whole
industry, or even that I was influential beyond my own area, but when I started
in 1982, there was no one else really doing it, at least in my Fortune 500
company.
I simply saw a need, and I was in a position to fill that need. It didn't take long for others in positions of authority to see that the work I was doing was valuable, and to their credit they funded it. I will be forever grateful to Harry Hayes, Reid Applequist and Con Carver (among others) for giving me the ability to do it.
As computers proliferated, it became apparent that we needed to hire others. Of course, by that time personal computer support had been "invented" in other places as well, and most of the folks we hired came from those kinds of places. I tried to imbue these new folks with my own values and methods.
I moved on to do other things (managing email, web design, management), and personal computer support devolved, at least at my company. I think the people they have hired have a lower level of skills than I brought to my tasks. And they are paid at a rate that is far too low. Maybe this are the crotchety observations of a grouchy old man, but I still help people faster and more effectively than the service center folks, and this is in my spare time!
I simply saw a need, and I was in a position to fill that need. It didn't take long for others in positions of authority to see that the work I was doing was valuable, and to their credit they funded it. I will be forever grateful to Harry Hayes, Reid Applequist and Con Carver (among others) for giving me the ability to do it.
As computers proliferated, it became apparent that we needed to hire others. Of course, by that time personal computer support had been "invented" in other places as well, and most of the folks we hired came from those kinds of places. I tried to imbue these new folks with my own values and methods.
I moved on to do other things (managing email, web design, management), and personal computer support devolved, at least at my company. I think the people they have hired have a lower level of skills than I brought to my tasks. And they are paid at a rate that is far too low. Maybe this are the crotchety observations of a grouchy old man, but I still help people faster and more effectively than the service center folks, and this is in my spare time!
Posted: Sat - October 8, 2005 at 05:40 PM
Quick Links
Calendar
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
Categories
Archives
XML/RSS Feed
Search
Statistics
Total entries in this blog:
Total entries in this category:
Published On: Jun 10, 2006 05:40 PM
Total entries in this category:
Published On: Jun 10, 2006 05:40 PM