Developing a work approach that is adequate to the challenges ahead
a world moving toward new and different futureS
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Introduction
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Sur/petition
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Integrated values
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Concepts and creativity
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Valufacture
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The age of contraction
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Format of this book
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A new perspective
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Summary
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What Is Wrong with the Fundamentals?
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Efficiency
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Problem Solving
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Information Analysis
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Competition
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Recent Fashions in Business Thinking
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Cost-cutting
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Restructuring
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Quality Management
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People Care
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Environmental Concerns
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Complacency
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Types of Complacency
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Comfortable complacency
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Cozy complacency
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Arrogant complacency
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Lack-of-vision complacency
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Comfortable complacency
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Comfortable complacency
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Evolution
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Nominated Champions
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Unused Potential
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The Four Wheels of Human Thinking
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Procedures and Routines
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Information
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Analysis and Logic
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Creativity
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Concepts and Information
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Forming Concepts
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Concept and Context
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Sur/petition versus Competition
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Value Monopolies
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Protection or Plus
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The Source of Sur/petition
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Words, Traps, and Dangers
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Competition
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Lumpers and Splitters
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The Same As ...
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Integrated Values
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Benefits of Focus
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The Three Stages of Business
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The Stage of Production
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The Stage of Competition
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The Stage of Integrated Values
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Examples
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The auto industry
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Airlines
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Computers
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Banks
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Food retailing
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Integrated Values
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The Limits of Competition
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Double Integration
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Sur/petition
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Values and Valufacture
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Opportunities
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Value Drivers
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Convenience
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Quality of life
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Self-importance
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Distraction
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Types of Value
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Perceived value
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Real value
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Gateway value
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Context value
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Synergy value
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Security value
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Appeal value
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Fashion value
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Function value
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Convenience value
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Yellow and Green Hats
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People and Values
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Nature of the Values
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Multiple values
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Focused values
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By-product values
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Value Notation
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Serious Creativity
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The Use of Creativity in an Organization
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Does It Work?
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Motivation
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Attitudes
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Focus
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Lateral Thinking Techniques
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Asymmetric Patterns
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Provocation
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Movement
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Not Crazy
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Concept Design
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Level of Concept
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Defined Needs
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The Asset Base
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Concept Extraction
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Sur/petition
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Improving Concepts
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Concept R&D
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Cataloging
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Generating
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Developing
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Testing
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Structure
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The People
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Summary (Key Points)
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Housekeeping
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Sur/petition
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Integrated Values
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Serious Creativity
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The Importance of Concepts
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Concept R&D
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Index
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