F.U. Award: Symantec - for Techless Support and Forcing Needless OS Upgrades



I have been a loyal Norton AV user for more years than I can remember - that is until today.

Recently I tried to upgrade my virus signatures from Symantec. It wouldn't let me. According to Symantec, my subscription period was expired. No problem, I will just renew. Not so much. No matter what I tried I could not get a virus signature renewal.

So I called Symantec and was informed that they didn't support my software any more. Funny, according to their website, as recently as 9 January 2005 they upgraded the signatures for the product I run.

This did not dissuade the (foreign) tech support person who replied that I needed to upgrade my copy of Norton Antivirus to NAV2005. When I pointed out that the Operating System I was running was NT 4 Server - they kindly responded that I of course first needed to upgrade to the latest Operating System Server edition. Then when I pointed out that NAV2005 didn't support Servers - she was at a loss and stated that tech support was not available for my product, that if I needed any further help I could get it online through their knowledge base.

Yet another reason I continue to change all my systems over to Mac. As soon as my subscriptions expire - I'm dumping Symantec from all my desktops and going with AVG (or the like) until I can complete the changeover.

Here is a link to another group of users in the same boat:

http://msn-cnet.com.com/5208-6132-0.html?forumID=32&threadID=49096&messageID=583701

Posted: Mon - January 10, 2005 at 10:17 PM   If this blog entry was of use to you, why not show your appreciation by donating to support the site? Just click on the MAKE A DONATION button on the right hand side of the page! It's all handled by PAYPAL.
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