robertjude real beauty policies: "GRATUITIES" We appreciate your generosity but we choose not to accept gratuities. We would prefer you take our prescription of better skin and hair care products in lee of a gratuity. "PAYMENT" We accept personal checks, cash and VISA, MASTERCARD "CANCELLATIONS" Please allow 24 hours notice to cancel or reschedule your appointments without charge. Less than 24-hour notice will incur a charge for missed appointments. "PRODUCT RETURNS" We will gladly accept product returns on most merchandise, excluding opened cosmetics, within one week of your purchase date, and to be treated as a retail credit and not to be credited to any services. "CHILDREN" Out of the best interest for you and your families, children are asked not to accompany adults on their visits to the salon spa. Appointments may be booked for young adults under 18.