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| Rant: Fracking M$ | | Date Created: Dec 09, 2007, 12:19 PM |
 (Image courtesty of IGN)
Back in July, I posted in a brief update that I'm on my fourth (4th) XBOX 360 console. About one-third of the people on my XBL Friends list are also on the 2nd or 3rd consoles.
Guess this is what lowest bidder engineering, design, parts sourcing and manufacturing will do... Since March of 2006, I've gone through 3 consoles. All failed with the dreaded Three Red Lights of Death (3RLoD). Info here. |
 To add yet another chapter to this sordid tale, folks who purchased the Micro$oft Wireless Racing Wheel had a recall (a so-called retrofit, in M$) speak to fix a potential problem whereby the wheel starts smoking... the "workaround" is to not use the power adapter (wall jack) and use batteries instead. Well numb nuts, this causes the whole raison d'etre of the wheel - forcefeedback - to disappear. Info here.
I initially heard about the retrofit program back in August. I downloaded and faxed in a retrofit form by early September. I received a letter in October stating I would receive the "coffin" (shipping box and return label) to ship the wheel back to M$ for repair.
Well... I didn't receive a box until Wednesday. And lo and behold, no FedEx/UPS label. My co-worker received his box on Friday... with no return shipping label either.
...
Fracking M$. They deserve to lose the console war to Sony/Nintendo with the (lack of) quality control and idiotic customer/technical support they seem to roll with. |
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