2100 Thomas Drive • Las Cruces, NM 88001 • Tel: 505-522-5358 • Email: dougw@spamcop.net
Energetic and talented IT Professional with demonstrated ability to provide robust, flexible, and affordable network systems. Extensive hands-on experience in IT infrastructure, from needs analysis and design, to installation, testing, troubleshooting, repair, and maintenance. Outstanding communication skills, with proven ability to relate highly technical information in an easily understandable manner at all levels. Resourceful, creative thinker with ability to multi-task and prioritize deadlines. Highly motivated and dependable with a passion for learning new technologies to deploy stable and secure computing environments.
CORE COMPETENCIES / TECHNICAL EXPERTISE
Network Administration ~ Network Design ~ Capacity Planning/Forecasting ~ Network Security
Troubleshooting ~ Communications ~ Technical Documentation ~ Customer Service
Ethernet Switching ~ Cabling ~ Network Monitoring ~ VoIP
One-on-One & Classroom Teaching
Networking: Layer 2 Switching, Layer 3 Routing, TCP/IP, IPX, AppleTalk, Ethernet, FDDI, Teleconferencing, VoIP, QoS, 802.3 WLANs, WANs, T1, Frame Relay, Fibre Channel SAN, Point-to-Point Wireless
Operating Systems: MS-DOS, MacOS, Novell NetWare, Windows Desktop, PalmOS, HP/UX, Solaris, Linux, Unisys Mainframe, AS/400
Hardware: Compaq, IBM, HP, Unisys, Apple, Sun, Cisco, Nortel, SonicWALL, Proxim, Palm, Airespace, Spectralink, Brocade, Qlogic
Utilities: HP OpenView, InterMapper, EtherPeek, CiscoWorks, Perl, nmap, Veritas
Selected Software: Novell GroupWise, Excel, HEAT, Lotus Notes
PROFESSIONAL EXPERIENCE
Network Administrator 2001 – 2005
St. Charles Medical Center, Bend, OR
Sole administrator for 2000+ node 24x7 hospital data network. Researched and applied progressive network design and development strategies. Leveraged skill with several innovative systems analysis and design methodologies to increase network uptime with minimal staff. Performed advanced troubleshooting using protocol analyzers and performance monitoring tools.
Key Accomplishments:
Upgraded network from hubs to a redundant-core Cisco switching architechture, increasing speed, manageability, capacity, and reliability of the network.
Designed and implemented wireless network integrating voice and data, supporting critical hospital applications and wireless VoIP telephony. Completed project within three-month deadline.
Implemented hospital-wide remotely-hosted electronic medical record system on time, including fully redundant network and firewall configurations.
Deployed and managed MAN/WAN and firewall including benchmarking and quality assurance checks.
Implemented performance monitoring and alerting system, improving response time and reducing downtime for critical network components and applications.
Researched, procured equipment, and managed vendors for network upgrade project.
Supported H.323 videoconferencing system for telemedicine; helped develop hospital standards for data and communications wiring systems; performed move/add/changes for network devices and user moves; tracked network assets; and served as on-call after hours network support for 24/7 hospital network.
Systems Administrator 1990 – 2001
Metro, Portland, OR
Administered Novell NetWare and GroupWise environment, coordinated installations and upgrades, and ensured efficient systems operations. Configured and deployed applications to Windows desktops using ZenWorks. Provided end-user support of Windows desktops.
Key Accomplishments:
Installed first agency-wide LAN to share data and printing between PC, Mac, UNIX, and Unisys mainframe architectures.
Specified requirements for networking new construction; designed, installed, and maintained LAN spanning all buildings at Oregon Zoo campus.
Migrated Unisys terminals to network-based virtual terminal software, greatly improving response time, freeing up desktop space and eliminating the terminal wiring infrastructure.
Upgraded agency LAN for PeopleSoft financial software replacing the Unisys mainframe. Implemented report and payroll printing on NetWare printing architechture. Deployed PeopleSoft client software to Windows desktops with Novell ZenWorks. Managed networking aspects of PeopleSoft deployment.
ADDITIONAL EXPERIENCE
Network and Hardware Technician 1989 – 1990
Alpha Computers, Tigard, OR
Installed and maintained onsite LANs for customers. Diagnosed and repaired customers' computers and printers.
EDUCATION & CERTIFICATIONS
Three years of Computer Science coursework at University of Oregon
Novell Certified NetWare Administrator – Instructor Level
PeopleSoft Client Software & Network Architecture Course
Compaq Certified Repair Technician
Apple Certified Repair Technician