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Ultimately, your goal is to make your document structure simple
and easy to navigate. The following guidelines can help you achieve
this goal by choosing the best organizational strategy for your
document.
Organize your document according to a simple and meaningful pattern.
Even if the organization of your document must be relatively complex,
it should still appear simple to readers.
Follow the three-click rule whenever possible.
If readers must follow more than three links to find needed information,
they might become confused or annoyed, and even abandon their
search.
Define your audience's skill level and interests as an important
first step when deciding which structure to use.
For William Horton (1994), selecting the right structure for your
reader involves "trading expressive power for predictability"
(p. 175) as follows:
To expert readers and creative writers, a simple and predictable
structure can seem too restrictive. For instance, a Web-based
structure might be more appropriate than a sequential one for
these readers.
To novices or occasional users, an expressive or more complicated
structure can seem too confusing. In this case, a sequential structure
or a cross-referenced hierarchy would work best.
Match the document's organization to its intended purpose.
Horton (1994) recommends the following guidelines:
For learning, give readers a sequential path with possible side
trips.
For browsing, organize using a hierarchy with cross references.
For fact-finding, organization does not matter. Just make it
quick. (p. 176)
Choose well-worded links that anticipate readers' needs.
When readers must follow a certain sequence through your content
(for example, when they must perform tasks in sequential order),
you will want to limit their choices or at least guide them with
additional explanatory text.
Except for such cases, your goal is to provide readers with opportunities,
not to order them around. However, you must still set priorities
in your document and point your readers in relevant directions.
Well-worded links provide sufficient context so readers can remain
properly oriented in your document.
Note: Kathleen McCabe (1997) states that the rhetorical elements of
both audience and purpose ultimately determine how much control
to give readers. Content obviously plays an important role as
well.
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