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Hypertext writing is an entirely new practice for those who only
learned how to compose linear reports such as essays and term
papers. Hypertext writers need to develop new skills and strategies to help them create reader-friendly, usable documents.
According to Kathleen McCabe (1997), if hypertext writers do not
understand the rhetorical principles behind successful hypertext
authoring, the documents they create will not reach their communication
potential. Because of the differences between hypertext and print
authoring, some even argue that hypertext requires its own rhetoric.
Some differences between hypertext and print authoring include
the following:
Hypertext authoring requires a different understanding of the
writer's role and authority over the text.
One challenge for hypertext writers becomes rethinking their authority
over the text. Instead of creating a singular, linear line of
logical thought or one stream of information, they must anticipate
various paths the reader might take.
Because hypertext offers many alternatives for readers to explore,
it essentially "destroys the authority of the author to determine
how readers should be introduced to a topic" (Nielsen, 1995, p.
321). For readers, this feature is a great advantage since they
can explore the information as they see fit. For writers, their
task becomes "providing opportunities for readers rather than
ordering them around" (p. 321).
Nonetheless, these opportunities should not be endless. Writers
must still provide certain priorities for readers and point them
in relevant directions (Nielsen, 1995).
Hypertext authoring requires a careful analysis of the document's
purpose in ways different than in print.
Some argue that most people visit the Web to seek information,
not to read grandiloquent prose (Horton, 1994; Mitternight, 1998).
If true, this point suggests that the primary purpose of most
Web documents is to inform readers. Other purposes can be to create
literary prose, to express, and to persuade.
According to Jakob Nielsen, Web users are very impatient and goal-driven.
They tend to scan sites, selecting "the little snippets" that
appeal to them (Allstetter, 1998). This behavior suggests that
the document's purpose might be not only to inform readers, but
to do so as quickly as possible.
To create an appealing, informative Web site, Nielsen suggests
starting with the users. "That may sound like obvious advice,
but most people don't follow it. Instead, they look at the Web
as an opportunity to accomplish some goal of their organization"
(Allstetter, 1998). This strategy only goes so far. In the end,
users lose because such sites are not geared to their needs.
Hypertext authoring also requires a careful analysis of audience
in ways different than in print.
Henrietta N. Shirk (1991) recommends discarding the old adage
of identifying primary and secondary audiences, and even the dualistic
paradigm of novice and expert. In her view, both are now simplistic
and outdated since hypertext can efficiently and effectively address
the needs of multileveled audiences. Through its rich linking
mechanisms, hypertext can reach an "unlimited array of audiences"
(p. 192)
For the hypertext writer, what evolves then is a "more sophisticated
and sensitive notion of audience awareness." This notion involves
a heightened awareness of both the learning experiences and the
requirements of various audiences (Shirk, p. 193).
William Horton (1994) suggests that hypertext writers take care
in what they assume about their readers. For instance, in terms
of the degree of interest, "the user may be totally absorbed in
the subject matter of the topic, slightly interested, frustrated
beyond rational thought, or bored to tears" (p. 105).
Hypertext writers need to chunk their material.
According to Nielsen (1995), "the key thing to remember for hypertext
authoring is modularize, modularize, modularize" (p. 309). Shirk
(1991) uses the term "chunking" to refer to this strategy of breaking
down information into its smallest manageable components.
In some instances, chunking merely means breaking up longer paragraphs
into shorter ones. This strategy provides more white space and
makes screen reading more palatable.
Hypertext writers must rethink the traditional notions of paragraph flow and organization.
According to Shirk (1991), these notions, which are required in
quality paper text, simply do not apply in hypertext. Transitions
are instead orchestrated by associative links, which allow readers "to create their own transitions as they
move among pieces of information" (p. 195).
Others argue that hypertext actually requires more transitions
between topics. The additional context such material provides
helps to orient readers who can jump around your document or enter
various topics at different points.
Document design issues are even more important online than in
conventional texts (McCabe, 1997).
In creating online texts, the challenge becomes achieving functionality
while maintaining strong aesthetics (Kolosseus, Bauer, & Bernhardt,
1995).
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