JonRoll_TechSupport

Thu - February 19, 2004

Sarah and Allyn discuss schedule

Agreed to work on Webpage items for Half a day on Thursdays (work is a priority for Sarah and CPUs are for Allyn still....)

We discussed what / how to start working Suggested Page layout, general Text Area and Graphics to concentrate on for Next meeting in say 2 Weeks- First week of March!

Posted at 03:42 PM Read More

Thu - February 12, 2004

Web Page developement starts off with KickOff Meeting

Thursday, we met (Jon, Sarah, and Allyn) to discuss how to establish ourselves on the NET with a WEBPAGE

We reviewed the old site - as developed sometime ago with some images, navigation and the such-) We discussed what we liked and not....

We then quickly went into the general Navigation and Sections wanted in the new site-
KISS- Keep it simple stupid!

HOME/Who-What we are
Portfolio
Clients
BackGround
Contact us?

Posted at 03:39 PM Read More

Thu - December 4, 2003

Anna and Sarah to Test AI CS in OSX 10.2.6

Well the first try did no t happen but with the frustration of wanting to move forward, we have decided to push ahead with a R&D team to test drive AICS. Both Anna and Sarah will have Multi-Boot OSX machines to flip between the PUMA install that works well with AI10 and for production is prefered... the other has Jaguar and we are installing AICS to test drive.

For now Anna has upgraded to Entourage for eMail and Sarah will be upgraded today 12-4-03

Posted at 04:46 PM Read More

Thu - November 13, 2003

Retrospect running on OSX is a Hit!

After I did the 48 hour full backup... I ran a normal back up and we hit 6 errors only!!!

A sample of the listings of errors on the Backup... this one ran in 53 minutes. It scans the server, sees whats missing, writes it... eliminates what was deleted since last back up. thats fast.

Thes file were open during the backup... if it ran at night we wouldn't have these errors unless a Document was left open on a machine.

Picture 5.pdf

Posted at 03:58 PM Read More

Called ADOBE and got Serial Number to Instsall CS on its way!

Case # 5775852
We called ADOBE Support concerning our dead serial numbers...

Got them to send us a new SN to install one copy of Illustrator CS on our CPUs to try. i will install on 006 and 002 for now when we get it.

Am in talks with MacMall (Gabe- of course he's resisting the return at first) to return the 6 other copies we need returned. we are not ready for the TEXT ENGINE improvements yet. We need to work out how to use with clients/customers we share documents with before we can move forward. R&D!

PS- The new Text Engine in Illustrator CS is supposed to be great!

Posted at 03:49 PM Read More

Fixing of Bad Drives... Testing OSX and Retrospect stability...

We have reformatted Backup Firewire drives for Wednesday and Thursday.

We ran daily test on the thursday drive using Retrospect and OSX on CPU006 (OSX 10.2) successfully after done... Thursday drive seems to be fine now.. even running on OS9 server. We still are running daily Backups on tat server (Dan).

Wednesday's drive just completed a Full Backup of 45GB on the CPU 006 today (48 Hour duration from CPU006- Remote access takes longer to do as well as the CPU running it- 400MHz). I heard no complaints about server slowness from doing it all day long while people worked. That is good. I think we will be able to run Back ups from an OSX box remotely. this will prevent the server from freezing occasionally while doing a local back up (OS9).

I am going to run a Normal Backup to see that if now, a complete BU has been done, will it now go faster to run in normal mode as opposed to a Reuse (which erases and writes new the whole shabang on the drive) See retrospect log for details. It might be nice to upgrade the Server to OSX. :)

Many file that were "not Backed up" - were files that were open while the backup ran through. Only 66 errors out of 46GB of data... Thats pretty good... But we want 100%!!

Posted at 03:03 PM Read More

Netscape does not recognize Profiles when downgrading OSX!

Denise and Anna had a horrible experience while Downgrading their CPUs to 10.1.5

We found out they couldn't use their eMail in Netscape anymore because it wouldn't read their profile to access the info. So i had to use an application:

www.weirdkid.com saved the day with an application called Emailchemy which converted all their email from Netscape's format to Entourage's format. See:
http://weirdkid.com/products/emailchemy/index.html

We exported their Address books in .txt format in Tab Delineated form and imported them into Entourage using the import / text file / ... feature. A slight bit of cleaning during the import insured we got all the information quickly and cleanly into Entourage.

Posted at 02:38 PM Read More

Readers/Users are saying definately that the Spinning Beach Ball is gone in Illustrator 11 (CS)

read this Forum Listing!
http://www.adobeforums.com/cgi-bin/webx?13@251.unY5buHIE4V.0@.2cce5c64/0

does CS fix the adobefnt05 issue?

Brad Robeson - 05:33pm Nov 12, 2003 Pacific

Does anyone know if the new version of illustrator does away with the annoying bloating adobefnt05 file that Illustrator 10 creates and then beach ball spins on for minutes on end?

YESSSSS!

Posted at 02:27 PM Read More

All systems are returned to Mac OS 10.1.5! Illustrator 10 :(

After a couple of days working with Adobe illustrator 10 on OS 10.2, we have decided that Illustrator CS is too vastly different and we needed to Return to 10.1.5 for productivity... Sorry Apple, but Adobe is keeping us back in the old School.

After a couple of days and waiting for the Adobe CS to be delivered, we have taken back own, Denise's and Anna's CPUs (002 and 007) to OSX 10.1.5-

What we did was on the "Classic Partition" we installed a version of 10.1.5

Moved their eMail from Netscape to Microsoft Entourage because the format allows us to switch if necessary between OSes easiser (MBOX format standard). Netscape 7.1 wouldn't see the users profile when we backed down to 10.1.5.

Had to re setup Font Locations (Use User/Library/Fonts/...) - note: Will need to be moved when upgrading or starting in classic to be used!!!

Posted at 02:25 PM Read More

Fri - October 31, 2003

Worked on Retrospect/Thursday FW Drive problm

Set up a backup Server at Station 006. will run Back ups in addition to the old server.

This will run at 7:00PM daily for this weekend and up to Tuesday 11/4. Spoke with Dan- he still will swap out the Old server drives and leave mine on Thursday drive... Really testing the Thursday drive for writing...

Posted at 05:34 PM Read More

Adobe Illustrator updates...v10.0.3

Upgraded all who needed it. Sarah, Dan, Denise, Whitney. Shelly was busy... Anna all set

This should fix the issue with random saves in .PDF format and Page setup losses... A fix until we get AI 11 (CS)

Posted at 05:25 PM Read More

Illustrator updates to 10.0.3

This prevents Illustrator 10 from saving documents randomly as .PDF files.

Aparently adobe is redesigning their website for CS support. I am having difficulties finding 10.0.3 update...

I found it finally from another source. (www.macupdate.com)

Going to install everywhere. today

Posted at 12:10 PM Read More

Tue - October 28, 2003

RETROSPECT driver 4.1 update installed on JRoll_SERVER

This is the latest update to Retrospect Application v5.1

Trying to discover why Thursday back ups Hang the server.

I and reFormatting the Firewire Drive marked Thursday (OWC#586199)- Zero out this time! takes approx 5 hours for 180-GB volume. This will let us know its not the HardDrive...

Next we will need to Check the Firewire Controller (most likely will need to send back to OWC for that)

Posted at 04:03 PM Read More

Adobe Illustrator CS (version 11) Shipping!

Speed increase for all on OSX 10.2!

I confirmed today with our Account manager at PC/MacMall and he sayz...

Allyn,

Nice to hear from you. I know you have some on backorder and I had a meeting
with Adobe last night and they stated that they are shipping product to us
yesterday thus should start to ship out of our warehouse today. You should
receive tomorrow or Thursday since we are going to overnight the order. Let
me know if you have questions and thank you!

Gabe Farfan
Account Executive
MacMall/PCMall

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